I can't use my data

[dorukseden]

Hi,

I purchased a data plan (shown below) but I can't use data (no internet connection). Thoughts?

Thank you

Pick & Pay

• This plan includes: -
• - $55 for 4GB Promo
• - 12GB Data
• - Unlimited International Text
• - Unlimited Provincial Talk

[koimr1]

If you've tried restarting your phone and that didn't work then check that you actually have mobile data enabled in your phone (check your phone settings).

Failing that, check your APN settings:

Setting Up Data (APN) On Your Phone

If that doesn't work, send a private message to the moderator team (click me!) with your phone number, email address and a description of the problem and they will look and ensure that the plan has been correctly applied. 🙂

For what it's worth, sometimes I've swapped SIMs between phones and if data wasn't working afterwards it has been the wrong APN setting.

[Shutdown]

Why don't you switch to 18GB/90 days with 3G speeds? Imo the bigger limit is better then faster speed since 2.5MBps should be still very usable. The problem is probably your APN settings. The 18GB/90 days is also cheaper it's $156 over 90 days so $52/month.

[neatooo]

buying an add-on is a two step process. you buy it first, which gets money from your card. then you buy it again using the loaded money. Did you do that?

[Luddite]

1. Try rebooting your phone? What message appears on the phone?

2. Login to your account and confirm the plan is correct and that a data add-on is showing under Add-ons?

3. Is this a new account and you requested transfer of your number from another carrier?

4. What is make/model of your phone?