I can't transfer my Koodo number

[kb_mv]

@Melanie_May I would go ahead and contact customer service at the link I posted above.

[Melanie_May]

It's post paid, but when I select transfer number, and enter the active Koodo number I'm currently using, it's displays a message saying "this is not a valid Canadian number"

[kb_mv]

@Melanie_May I am assuming it is a PrePaid account with Koodo? For that you need help from customer service. Contact them at the link below. If it is Post Paid are you replying yes to the SMS from Koodo to authorize the port? (Old sim card needs to stay in your phone for this)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Andy85]

Hi @Melanie_May , 

Did you already cancel your phone line with Koodo or is it active currently? 

If it is a porting issue, you need to leave your old SIM in your phone so you will receive the text from your old carrier confirming you are porting over to PM. There will be a 90 minute window for you to reply or porting will be incomplete.

Just make sure your old account must be active before you can port over.