I can't reset my password ... please help.

[noahsharkey777]

I can't reset my password ... please help.

[esjliv]

Is it because you have not registered for a self serve account yet?

If not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

[dust2dust]

Click on forgot your password, enter your email address twice, answer the question you chose, get an email to that inbox (maybe spam folder), click on link in there, enter new password twice, try to login.

What went wrong where?

[softech · Accepted solution]

@noahsharkey777   I believe you tried the Forgot Password link already?

If so, open a ticket with PM Support and they can sort that out for you

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there