I can’t re set

[Js1977]

I need to reset my password, however the page keeps failing? I cannot log in to update my new banking info to pay this bill?! I’m currently on an organ transplant list , so I need my phone! Please help!! 

[LoveNature]

Hi @Js1977 

close all browser and clear cache/ cookies/ open inPrivate mode,from computer. try again

to  Reset Your Password

[Handy1]

Try again incognito private mode there are cache issues if you need further help to regain access to you account ask support for help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

edit you can also 611 to make payment of you know the PIN number or no pin needed with a voucher