I can't login.

[janradke]

When I asked to for login info, I enter the correct info, however, a verification code is sent. When I enter the verification code, it takes me right back to the login screen, rather than my account. Please advise.

[Outdoorsman]

@janradke hi there have been some issues since the new upgrades,try using a different browser in private or incognito mode reboot your device if that doesn't help  you will

need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech · Accepted solution]

@janradke try this.. try using a Incognito mode or a different browser like Edge/Firefox/Chrome  and see if it works

if not, then you will need help from PM support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there