I can't find my email account

[Angelfacelo9111]

thats associated with my number... can anyone help?

[BKNS27]

@Angelfacelo9111 

If you are a current PM member, when you activated your SIM, you should have gotten an email welcoming you to PM.

Conduct a search in your archive emails you have to narrow down the email you used.

Other than that, you will need the help of a CS_Agent to help you access your account.

[softech · Accepted solution]

@Angelfacelo9111   you can try to use Password Reset and use the email address option, try any email you have and see if anyone got the security code from PM.  

If that does not work, open ticket with PM Support and they can sort that out :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[esjliv]

@Angelfacelo9111  - are you a current public mobile customer with a public mobile phone number?

This would be the only way you could have a My Account login.

If you do not remember it, you could try different emails and use the Forgot your password option to reset it, found here: https://selfserve.publicmobile.ca/forgot-password/ and see if any emails come in (check spam/junk folder).

If you never registered for an account yet you can submit a ticket here to: Create or forgot My Account email or password link.  This may have been the case if you activated instore.