I can't call anymore and I paid for the month

[Eliehannan]

Hello, everyday I call with my phone witch is with public mobile and then today I tried to call, it just stopped working. Nobody can call me, and I can't call anybody. Why? Anyone can help me please? Thank you

[Mary_M]

Hey @Eliehannan

I understand how frustrating this can be..

I have sent you a private message, can you please view it when you get the change? I will be in the office for another hour..

Thanks!

Mary

[Eliehannan]

It still doesn't works..:(

[kaytus]

Sometime take out the battery ... And put it back start the phone again.

[Mary_M]

Hey @Eliehannan

As @Luddite mentioned, you may be affected by a service outage.

Would you kindly provide me with your phone number by private message? I'll look into this.

**Reboot means power cycling your device; turn it off completely for a few seconds and turn it back on. That may help you in regaining your service!

[Eliehannan]

What do you mean by reboot?

[Luddite]

There are reports of outages; see here http://canadianoutages.com/status/telus/map/ 

If you are in an affected area your phone will say "No Service"; reboot your phone now and then. That may help.

We will also notify the moderators so they can confirm it is not account related: @Mary_M @Kalla_A.