I can call but can't receive the incoming calls

[ElenaMir]

Yesterday I switched to PM from chattr and had an issue today: while I have Data and can call anyone, nobody can call me. Also, I can't create a ticket without any reason. The button is just not active, and I checked three times that I filled in all the blanks, including IMEI number. It doesn't look like an easy start.

[ElenaMir]

I got the message from them and answered, but it looks like they didn't finish yet. No wonder why I transferred. Thank you.

[ElenaMir]

Thank you for the answer. Yes, I got the message and replied Yes. Thank you for the link, I will try.

[umnikke8]

Sounds like your port didn't complete. Did you reply to SMS to authorize the transfer request? You'll need to contact support to resolve the porting issue.

[hTideGnow · Accepted solution]

hi @ElenaMir 

did you receive a text from Chatr and did you reply Yes to approve the port?

sound like a port issue.

PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call