11-16-2022 05:33 PM - last edited on 11-16-2022 06:23 PM by computergeek541
Hi, My Name is xxxxxxxxxxxx
Today November 16, 2022, I activated two SIM Cards, One for my wife and one for me.
in both SIM Cards I selected $40 Unlimited Canada-wide minutes + 15GB data at 4G speed plan.
one for xxxxxxxxxx, and the other for me xxxxxxxxxxxxxx.
During the activation process the internet connection was pretty slow but after some attempts I got my SIM Cards activated.
Unfortunately, when I checked unto my Credit Card, I noticed that I was charged for 3 activation mobile plans.
I don't know how this was happened; I just want Publicmobile to Give my $45.20 dollars back into my Credit Card.
Regards,
xxxxxxxxxxxxxxxxxcc
Solved! Go to Solution.
11-16-2022 05:38 PM
11-16-2022 05:36 PM
@Blu68 this is an open forum. For your own protection, please remove your account number and mobile number. Go back to your post, click on the down arrow , click Edit Message and remove those infos
as to multiple charges, simple open ticket with PM Support, they will investigate and process the refund for you:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there