I am unable to top up my account can someone pls pm me urgently

[SD08]

@jolynta

We can more easily help you if you provide more details of what's happening (don't include personal account info though).

Otherwise,  click this Moderator_Team link to send a private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

In your private message, include your PM SIM card number, e-mail address and phone number.

[jolynta]

CAn some one pls contact me

[Someone_here · Accepted solution]

@jolynta can you provide more information?

You might need the assistance of a moderator to check this for you.

I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or SIM card number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!

I hope your problem will be solved quickly 🙂

[SD08]

Could you provide some more details please.
Is your plan expired already? When is your payment due date?
Are you trying to change plans?  
Are you having trouble using a credit card for top-up?
What error message are you getting, if any?

[will13am]

Send a private message to a moderator, hopefully you can catch them before they close up shop for the evening.  If you are not sure how to, follow this guide.  Let me tag @MarieHelene_L for you.  She is still online at the moment.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...