@SahibjotSingh wrote:I have my mother account with Publich mobile, I already paid it twice Fromm my bank and the master card either way it does not work. Tried everything the public mobile email says the make your payment and reactivate it now.
@SahibjotSingh If you tried twice making a payment and you are getting an error there is a timeout issue with Public's payment processing system that occurs at random times. Hopefully Public Mobile resolves the issue on day. In the meantime, best to purchase a voucher from one of the retail locations or online via recharge.com to get up and running.
If you do not wish to purchase a voucher submit a ticket to Public Mobile and ask them to fix the problem.
To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).
If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Please note that account verification may be required when contacting the Moderator Team
