I am sad

[Benhe]

I moved from Bell to public in early December. I brought the number I was using in Bell and I was using it well. But suddenly my number disappears and a number I don't know is registered as my number. What happened?

[softech]

@Benhe it has been 1 full month since you activated with PM?

when you ported your number into PM, Bell supposed to send you a text and ask for your approval, and you need to reply YES within 90 mins.  Did you got the text?  Likely you didn't reply.  The port has been pending for a full month and now expired.  PM has no choice but to give you another number

call back Bell and confirm if the account still active, likely YES unless you cancelled it yourself.  If active, it is good.  If not, ask them to resume the account for you so you can port your number.  Make sure you have Bell sim card still

Once sorted with Bell, login to PM My Account, go to Profile page and click Transfer phone number and re-request the port and provide your Bell account number:

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

Once requested, put your Bell sim card back into a phone and wait for the text and reply YES quickly this time to approve the port.  When you got the text and replied Yes, you can then put back the PM sim card and wait for the port to complete