I am having trouble processing my payment

[geopublic]

@JBodnoff  Try using the manual amount option if making a one time payment.

[popping]

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@Andrew77 wrote:

I put in my voucher and it's not bringing me to summery

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There may be a delay in topup voucher activation depending on where you purchased your voucher.  Was the cashier said anything about how long to wait before you can use it?

[gblackma]

@Andrew77 try using 611 to apply payment from your phone. Here's a guide on how to use the 611 system https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352#M20315

You can also use this voucher catalogue to better compare your voucher https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

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@Andrew77 wrote:

I put in my voucher and it's not bringing me to summery

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[Andrew77]

I put in my voucher and it's not bringing me to summery

[ChuckYeah]

@JBodnoff If the system is not accepting your credit card, keep this advice in mind.

Your address must match the billing address of the credit card exactly. Don't use the Apt.#/Unit# field. Use a 6 character postal code (X1X1X1), no space. Don't use special characters like # or &.

[gblackma]

@JBodnoff  more details would be helpful. Thanks. What payment are you referring to ? Exactly what is the problem with processing the payment?