I am having trouble getting my account activated

[kahull]

If you are having trouble activating your Public SIM card, please refer to the activation instructions on the Public Mobile website.  The instructions are very straightforward and user friendly.  I was able to activate very quickly and it was the first time I had ever done it.  I was even able to port my number over from Bell without any issues.

[Scott74Renn]

@Einnoc59 

Any details you can provide will help the community to try to help you, otherwise the community can only guess and any suggestions provided could actually further confuse the situation.

If you could tell us what you have done so far in a step-by-step way, indicating at which step you encountered the problem, it would definitely help the community narrow things down.

[DDM69]

Details are key, when posting to the community (we are all customers).  For better help with any issue, let us know what is happening and what you have tried to resolve it.  

Thanks and welcome to Public Mobile. 😊

[softech]

@Einnoc59   which stage you got the error? or is there any error code like Error 821 or error 837?

Three has been some issue with activation portal with payment page.  If you got an error about PM unable to get payment from credit card, please check your credit card to confirm PM didn't take the money.   If that is the case, you might want to wait couple hours and try again using Incognito mode