I am currently locked out of my account. I have tried resetting my password,..

[hkarrow]

There has been a problem with my password for my account and I tried to reset it however, it said I must contact public mobile to reset my account. Hoping to do this ASAP as i need to add more data tomorrow to my account and have been trying to fix this all day.

Thank you

[Mary_M]

Good morning @hkarrow,

thanks for getting in touch with us regarding your self-serve account !

Can you please send us a private message? We will be able to help you regain access to your online account 🙂

Kind regards,

Mary

[NDesai]

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@Manawrote:

@NDesai is the password reset option working now?

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Have a look here: https://productioncommunity.publicmobile.ca/t5/Self-Serve/Password-Reset-issue-somewhat-fixed/m-p/21...

As of today, something is wrong and once again it's broken 

[Mana]

@NDesai is the password reset option working now?

[NDesai]

@hkarrow You can try resetting your password here: https://selfserve.publicmobile.ca/forgot-password/

If it doesn't work, you will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

Spoiler

How can I view my private messages between myself and a Community Moderator?

• Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

• Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

• In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
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