I am a bit confused when I looked at my account

[fsm7268]

I am currently signed on 3G/90 days plan. I paid $105 and signed on auto pay plan. I am due renewal soon. I saw $6 auto pay reward on my account and $6 community reward. When I go to payment, I saw 105-12-6=87 esimated. what is it my actual payment due then? So confused. Someone please help.

[swz5005]

Your Payment due should be $87 as per the estimate, I would confirm it once it is been charged on your CC. 

[fsm7268]

thanks a lot. so clear explanantion. 

[ShawnC13 · Accepted solution]

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@fsm7268wrote:

I am currently signed on 3G/90 days plan. I paid $105 and signed on auto pay plan. I am due renewal soon. I saw $6 auto pay reward on my account and $6 community reward. When I go to payment, I saw 105-12-6=87 esimated. what is it my actual payment due then? So confused. Someone please help.

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The $12 would be your autopay rewards.  You would have  been given $6 from when you signed up and then $2 for each 30 day period of your plan so it maybe a gilitch but it is in your favour on your first renewal only.  The $6 community rewards mean you must have participated in the forums over the 90 days and received a monthly reward.  So what will be charged to your credit card on file is $87 PLUS any applicable taxes for your province.

[ShawnC13]

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@Anonymouswrote:

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck

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This right here is not an answer and is no help to the customer and is not an issue that MODS need to look into

[mimmo]

Hey if it's your second renewal you will have double autopay rewards.

No real need to contact mods.

[fsm7268]

I just sent them a message. thanks.

[Anonymous]

you need send a private message to @Moderator_Team.

In your message put it, please include.

- your account number

- your phone number 

- your account PIN

- Detailed explanation of specific your issue

- them can help you a lot nice service Team

Good Luck