I NEED MY MONEY BACK

[ME1111]

I JUST SUBMITTED PAYMENT FOR THE PROMOTION OF $40 FOR 40GB... WHEN PAYMENT WENT THROUGH IT SAYS QUEBEC MINUTES... NOW I CAN'T USE MY PHONE.

[J_PM]

@ME1111 This was a glitch with the system. It has been corrected since. 

[hairbag1]

@ME1111 

good to hear. How did the glitch get detected and corrected ? Did you need support from CSA and tech support to get answers or did it just self-correct ? All good info to have in case the issue is presented again.

[ME1111]

THANK YOU FOR YOUR HELP.  APPARENTLY THIS WAS ALL BECAUSE OF A GLITCH.  ALL SEEMS TO BE WORKING NOW.  

[hairbag1]

@ME1111 

so your data was working up until that plan change ? You've done all the troubleshooting tips suggested. In my initial response, I included a link to message Customer Support.  Message them and let 'em know you need tech support and to address the Qubec problem.

[Dunkman]

@ME1111 

It is likely a typo.  Quebec region plan will not affect your data though.  If you can call any Toronto, I would ignore the Quebec part.  It was mentioned a couple of weeks ago.  Unfortunately, Public mobile is known for typo errors in their plan descriptions. 

We need to fix your data though.  Reboot phone.  If that does not work, network reset of phone (this will erase any saved Wifi passwords).   Check APN settings from the link that posted earlier. 

[ME1111]

THIS IS NOT A NEW SUBSCRIPTION THOUGH, I ONLY CHANGED MY PLAN AND SIGNED IN TO MY ACCOUNT.. HOW COULD IT GIVE ME SOMETHING FROM QUEBEC!!!!!

[ME1111]

I'm in Toronto.  It said nothing about Quebec when I paid!!  

[ME1111]

My data is on.  I can make calls and receive and sent a text too.   

[hairbag1]

@ME1111 

make sure Data is enabled in settings. Is talk and text working as expected ?

[Dunkman]

@ME1111 

Are you from Quebec?  Do you have a Quebec area code? Could be a typo on the Quebec talk minutes only.

However, your data should be working.  More details about your situation would be helpful.  New customer versus old?  Does text and talk work?  If new customer, did you port over your number?  Which model phone? Has data worked before?

A few basic trouble shooting advice:

Reboot phone.

Check your APN settings

https://www.publicmobile.ca/en/ab/get-help/articles?category=_articleCategory_device-support

[ME1111]

BUT MY DATA IS NOT WORKING

[hairbag1]

@ME1111 

the most current $40 plan has Unlimited Canada wide calling included..not just Qubec.

added link

https://subscribe.publicmobile.ca/en/bc/activation/plans/40GB-4Gspeed1

If you need help with your new activation, here's a link to message Customer Support. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437