Human

[Linzo8876]

How do I talk to a person!?!? This is the worst csrrier and it’s only

been 8 hours

[CSA_PM]

Hello @ Linzo8876,

I sent you a private message. You can view it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Linzo8876]

Get someone to contact me immediately too, this process is a nightmare.  Huge regret right now

[BKNS27]

@Linzo8876 

You need to switch to the more expensive top tier (Telus, Rogers or Bell) or second tier carrier (Koodo, Fido or Virgin) to talk to an agent.

[hTideGnow]

hi @Linzo8876 

PM has an online support model.  So,  you don't "talk"  to a human , but you message them

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Chalupa_Batman]

---

@Linzo8876 wrote:

How do I talk to a person!?!? This is the worst csrrier and it’s only

been 8 hours

---

Public Mobile is a self serve service. There is nobody to "Talk" to. It's all done on these forums. Here's how.

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.