09-24-2025 12:43 PM
For the last 2 weeks, I have been experiencing the audio cutting out during my phone calls and the occasional loss of internet.
Is this a Public Mobile issue? Is anyone else having this problem?
09-24-2025 01:42 PM
hi @Optimus087
your phone should work with VoLTE without issue. Check here to confirm
https://www.publicmobile.ca/en/on/get-help/articles/volte
I would also ask PM support agent to refresh your account:
submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
09-24-2025 01:39 PM
Google Pixel 5.
I've reset the phone multiple times. I care most about the phone calls. I switched to the 3G network this morning and it seems to have fixed things but this shouldn't be a permanent solution
09-24-2025 12:48 PM
voice and data issue could be a different one
what phone do you have?
But try Reboot the phone and Reset Network Settings
