How update auto/pay card info.

[BEER]

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha 

[BEER]

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@RosieR wrote:

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@BEER wrote:

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha 

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Hi @BEER nice to hear that your problem is solved.  Isn't the Community awesome?  Next time, have the third cup of coffee, ok?  Cheers! 😁

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?????????????? What was your previous community account name????????

[RosieR]

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@BEER wrote:

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha 

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Hi @BEER nice to hear that your problem is solved.  Isn't the Community awesome?  Next time, have the third cup of coffee, ok?  Cheers! 😁

[popping]

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@BEER wrote:

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@popping wrote:

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@BEER wrote:

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

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1.  Select pament tab

2.  Select Manage my card link at the payment page

3.  Remove the old card and add a new card.

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No such option -- only option is "remove auto pay" - that I have tried but as mentioned, when I reactivate auto pay it just goes to my initial credit card.

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Sorry.  It should be "Replace this credit card link".  I just try it with a new cc and it works.

[Reynolds10 · Accepted solution]

Hi there!

You may just be missing the small text down at the bottom of the payment page. 

Once you log into your account:

- Payment

- Manage My Card *Down at the bottom below One Time Payment & Manage AutoPay*

- Replace This Credit Card

- Fill out information of new payment method 

You may have to remove credit card first but after that, you should be good!

[BEER]

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha 

[BEER]

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@popping wrote:

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@BEER wrote:

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

---

1.  Select pament tab

2.  Select Manage my card link at the payment page

3.  Remove the old card and add a new card.

---

No such option -- only option is "remove auto pay" - that I have tried but as mentioned, when I reactivate auto pay it just goes to my initial credit card.

[popping]

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@BEER wrote:

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info.  There must be a way to update payment info without having to contact a moderator.  

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1.  Select pament tab

2.  Select Manage my card link at the payment page

3.  Remove the old card and add a new card.

[gblackma]

@BEER Log out of your self service account,  shut down your browser,  clear your browser history,  go to private/ incognito mode and try again to change your credit card. If you have problems making the change. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).