How to update credit card but get screen with: need to be sure its you then: authentication failed

[DonWalker]

did not work.  where is tech support.  i have generated 2 tickets (l think) with them.  ugh

[Anne11]

It worked thanks

[esjliv]

@Anne11 if the incognito method worked, can you please go back and edit your solution to @will13am 's post?

Thanks 🙂

[Anne11]

It worked thanks! 

[esjliv · Accepted solution]

@Anne11 - you are getting your 2FA message?

Is your account currently suspended? Call 611 to confirm your status.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

[will13am]

@Anne11 , please try again using incognito mode on the browser.