How to transfer my phone number from prepaid koodo

[480ruger]

I would like to transfer my number from prepaid koodo

[will13am · Accepted solution]

@480ruger, the requirements are covered by the knowledge base article.  You need to get a temporary number and seek moderator team assistance to port.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Activate/ta-p/251824

[RobertQc]

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@480ruger wrote:

I would like to transfer my number from prepaid koodo

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@480rugerAnother option is to open a new PM account now and get a new phone number here, then once your account is all set up and your service is working contact the moderator team to transfer the Koodo number to the existing PM account.

[Jessica_T]

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@480ruger wrote:

I would like to transfer my number from prepaid koodo

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@480ruger

PM and Koodo prepaid are using the same back-end.  Therefore, the automated number porting system is treating the PM and Koodo prepaid as the same provider since they are sharing a back-end.  This is the reason why the "Check eligibility" was giving you the error message "we are unable to transfer your number".

Click the following link to send a private message to Community Moderators to ask for help.
Please include your PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

Community Moderators are available from:
Monday to Friday from 9am (EDT) to 9pm (EDT)
Saturday and Sunday from 9am (EDT) to 7pm (EDT)

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437