How to recover my account (forgot pw and security question)

[HALIMACS]

@tmctong 

Perhaps you can let us know how we might be able to assist in the interim.   We're customers like you and may have some advice or experience in dealing with common account situations.

If you've forgotten your Self Serve password, remember that it must contain a minimum of 6 characters, including at least one digit. No spaces are allowed.

Click here to reset your password

If you forgot the answers to your security questions, you will need to contact a Community Moderator.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[computergeek541]

@tmctong 

Go to  https://widget.telus.tiia.ai/publicmobile/publicmobile.html and then type "password".

[esjliv · Accepted solution]

@tmctong , Have you used the Forgot your password option? i guess it is bringing you to security questions you don't know eh?

Ask Mods for assistance.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[totalUser]

Contact mods and prove that account is yours. They will reset credentials