How to get help

[Alberenntz]

Signed up 4 phones and 2 of the numbers don't work. I think the IEMI numbers may have gotten used on both phone numbers

[CSA_PM]

We appreciate your escalation. An agent is already assisting the customer and will ensure they receive the support they need.

[Alberenntz]

This is the most painful process i have ever dealt with. I have made a switch to other carriers and not had issues. The kicker is they may have lost my number in the process.

[hTideGnow]

hi @Alberenntz 

for porting, it is best to use account number

And PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage