How to do adds on

[Urszula2019]

I have been a public customer for almost a year. I have a$40 plan unlimited talk.

Wanted to add long international long distance, bought $15 add on,but it doesn't work?

Deducted from my payment,but no service?

Any suggestions?

[CS_Agent]

Excellent pointing @hairbag1 , thank you so much for your contribution to our Community 🙂

[hairbag1]

---

@Urszula2019 wrote:

I have been a public customer for almost a year. I have a$40 plan unlimited talk.

Wanted to add long international long distance, bought $15 add on,but it doesn't work?

Deducted from my payment,but no service?

Any suggestions?

---

@Urszula2019...make sure the country you wish to call is on the list below...

400 International Long Distance minutes

Included countries: Canada, China, France, Germany, Greece, Hong Kong, India, Italy, South Korea, Malaysia, Mexico, Poland, Portugal, Puerto Rico, Singapore, Spain, Thailand, United Kingdom, United States, and Venezuela.

[nightbrad]

When I last applied this it took an hour or so to kick in. Try pressing the white question on your screen to submit your q to a moderator 

[ShawnC13 · Accepted solution]

---

@Urszula2019 wrote:

I have been a public customer for almost a year. I have a$40 plan unlimited talk.

Wanted to add long international long distance, bought $15 add on,but it doesn't work?

Deducted from my payment,but no service?

Any suggestions?

---

Purchasing addons is a two-step process.  Here is a great tutorial on how to purchase addons created by @srlawren  https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974