How to delete eSIM that won’t install iphone11

[Judebabe]

Paid

app shows available to install

get error message opps problem, try again later

can’t buy another eSIM as app says to install the one I just bought but can’t install????

help please

cs has been less than useless 

[Judebabe]

I never got a welcome email, I have checked junk and deleted. I just added eSIM to my iPhone 15 and no email either. It installed from app 

[Handy1]

@Judebabe  

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Judebabe  So it didn’t instal nothing to delete then . But you can check your welcome email and try to scan the QR code to install the eSIM 

[Judebabe]

 But I get this

[Judebabe]

 my app shows this

[Judebabe]

 does not show I have an eSIM 

[Handy1]

@Judebabe  If eSIM didn’t instal should be no need to delete it but you can check your sim manager in phone setting try to ensure PM sim is enabled or set to primary and “turn this line on “ is toggled on 

There you can delete it too . But I think you just have setting toggle on that line and rebbot phone for it to work