hi @ishu1
you need to disable Autopay
Login My Account, go to Payment page, then click Manage Subscription and disable "Subscribed" there
or if using the PM app, go Subscription page (should be the default page when you login), then click Manage Subscription, and click "Subscription Renewal (Active) ", and then click "Unsubscribe"
But in case you cannot login at all, you will need to as PM support agent to help. You won't be able to submit Chatbot ticket if you cannot login, but you can still submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
