How to create incident ticket in public mobile?

[J216]

How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work,  thanks 

[computergeek541]

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@DaleDymianiw195 wrote:

create ticket please

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Please follow the instructions that were provided earlier in this thread.  Posting a message here doesn't open a ticket.

[DaleDymianiw195]

create ticket please

[computergeek541 · Accepted solution]

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@J216 wrote:

How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work,  thanks 

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Tickets are opened using the chatbot at 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

In some instances when the customers isn't able to log into the Public Mobile self serve account, a priavte message should be sent to the user CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437