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How to create incident ticket in public mobile?

J216
Great Neighbour / Super Voisin

How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work,  thanks 

1 REPLY 1


@J216 wrote:

How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work,  thanks 


Tickets are opened using the chatbot at 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

In some instances when the customers isn't able to log into the Public Mobile self serve account, a priavte message should be sent to the user CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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