TL;DR: Fido resubmitted the port request and cancelled the initial one. I received the authorization text.
Overall this was not a good porting experience. The initial porting request didn't complete because I used my IMEI instead of my PM account number. I called Fido port team and they updated the request, they said IMEI only works if you bought the phone from the provider. There is no tip anywhere that says that. I still didn't receive an authorization text 1.5 hours later.
Fido asked me to call porting team. I call that number and the automated system says there is no port request and then connects you to Koodo support. The bot says to use chat to talk to an agent. I use chat to get a call back from an agent, the agent says they don't support PM and I should use the PM forum and gives me the same number. I told him that's a Koodo support number and doesn't allow speaking to a port team agent ... I was going in circles.
Fido/Rogers port team agent called me back and said they will cancel the port request and resubmit it. It may cause issues in the back end but they'll work with Telus to resolve.
I responded Yes to the port SMS confirmation. 2 hours later received a text from Fido that this is a duplicate request? Then 15 mins later got a call from Fido/Rogers again, they are canceling and resubmitting the request. I responded Yes again to new SMS confirmation.
