How to check status of service request

[Nitesh]

Can someone please assist how to get status of service request.

Thanks in advance

[Anonymous]

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@jad wrote:

I’m waiting. Had a roadside breakdown. Can’t call/text for assistance. Emergency. Just fix my number thanks.

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 @jad 

So you're on wifi writing this? You can use any number of free voip apps to call and text. TextNow seems popular around here. And they're Canadian.

The voip apps are always good to have around for a backup to outages or suspensions.

[jad]

I’m waiting. Had a roadside breakdown. Can’t call/text for assistance. Emergency. Just fix my number thanks.

[Nitesh]

Thanks alot 🙂

[Anonymous · Accepted solution]

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@Nitesh wrote:

Can someone please assist how to get status of service request.

Thanks in advance

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There's no status update method. All you can do is wait for them to get back to you. By default, you should get an email notification of a response. Don't reply to that. Then you log in to the community and click on the little envelope icon and see the response. Click on the subject line to open the whole thing. There you'll find a Reply button if you need to tell them anything more.

To verify that a ticket was submitted to begin with, click on the Sent tab to see if a Ticket ID is present. That is your successful submission of the ticket.

I submitted a ticket last evening and had a reply this morning. We're half way finished.

[JK8]

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@jad wrote:

Ridiculous. 

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Hopefully within one hour.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

[JK8]

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@Nitesh wrote:

Can someone please assist how to get status of service request.

Thanks in advance

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Keep an eye on the envelope icon in the top right hand corner. You will see the number 1 there when you have something in your inbox.

[jad]

Ridiculous. 

[BeachNBeer]

2 to 48 Hours is the response time for moderator's. Any longer open another ticket.

[Triguy]

Reply to the moderator.