11-25-2020 11:37 PM - edited 01-05-2022 04:15 PM
I spent all of my data, so bought add-on.
It goes to my fund and make my next payment lower.
When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone..
Solved! Go to Solution.
11-26-2020 07:04 AM
To purchase Add-Ons using your Self-Serve account, follow these steps:
11-26-2020 12:24 AM
@Jlee721 wrote:I spent all of my data, so bought add-on.
It goes to my fund and make my next payment lower.
When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone..
@Jlee721 Purchasing add-ons is a two-step process. When you first "purchase" the add-on the money goes to available funds, you then need to "re-purchase" the add-n and it will take the money from available funds and add the add-on to your account
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-25-2020 11:54 PM
When you run out of data, you need to have Wi-Fi to connect internet, I don't understand why you turn it off.
11-25-2020 11:52 PM - edited 11-25-2020 11:54 PM
@Jlee721 wrote:I spent all of my data, so bought add-on.
It goes to my fund and make my next payment lower.
When I turn off wifi on my phone it led me to data purchase web page which is painfully slow, wait and wait for it and it just gives me error page and gone..
Options to get more data:
1. If your current data limit does not meet your 30 days' need, you may change a plan with more data. You can do the plan from from self-serve. You get your data back immediately with plan change. Login to your account. Select the Plan and add-ons tab and click on the Change Plan button.
2. If you want to renew the same plan early, you need to create a moderator support ticket using the Chat button at the bottom right corner. Moderator wait time is couple hours to 2 days. If your next renewal date is up to 2 days away, you may just on data diet for a few days until after renewal.
3. You can buy data add-ons $15 1GB data or $5 200MB data. Expensive option. This is a good option if you need a small amount of data occasionally. Data add-on does not have expiry date. Unused add-on data will be rolled over to next cycle.Please note that there is no refund of the unused days of your current billing cycle if (option 2) you renew your plan early with moderator assistant or (option 1) change plan now.