How to activate sim card

[ChrisStep1442]

I have an activation that keeps referring to esim without the option to select physical sim, I have been going in circles for that past 8 hours, support agent has not helped

[Handy1]

@ChrisStep1442  

submit ticket with support to fix . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

hi @ChrisStep1442 which step you are at?? you are using the app ?  if you pasted step 2 or 3, it is too late to make the change.  If so, ask agent to help.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437