To answer your original question, the wait time for a response from a moderator is currently as long as 2 days due to a heavy volume of help requests from the promotion.
The best way to request help is by private message to a moderator., since they'll need some personal details such as e-mail, phone number, and SIM card # from you anyway.
Since private messaging is the moderators' preferred communication channel, I recommend you turn on e-mail notifications for receipt of private messages in your community account. To do this, go to Settings -> Preferences -> Private Messenger. Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change. That way you'll be alerted as quickly as possible to any reply from the mods.
