How do i pay?

[Dnbwolfe]

I have autopay and it didnt go through.I put my card number in and added 42.00 to my balance.It says inactive plan.I have 42.00 on my balance but I have no service .It billed my account already.I need service now.What is the best thing to do.

[matbasm]

@Dnbwolfe, I'm not sure if there is somewhere in the portal that you can apply your balance to your plan.  If there is, perhaps someone will point it out.  in the meantime, you should be able to get one of the moderators to take care of it for you.  Send them a private message including your account number & PIN (to speed things up).  Note that they only work until 7pm (EST), so this might only get picked up tomorrow morning (at 9am).

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

[will13am]

@Dnbwolfe, if you are unable to reactivate your account, please private message the moderator team to provide assistance.  The moderator team can be reached via private message using this link.  Refer to the following link for information on contacting the moderator team.


http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...