How do i complete activation with unlock data usage

[Pkkreangkrai]

Above

[slusagm]

@Pkkreangkrai 

so, you cannot login the app to complete the activation?  You will need PM to help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Pkkreangkrai]

I cant log in

[Chalupa_Batman]

---

@Pkkreangkrai wrote:

Above

---

To complete your activation, you need to be on WiFi and download the Public Mobile app either from the Android Play store or the Apple store. Then sign in and continue the process. Use the same email and password.

[hTideGnow]

hi @Pkkreangkrai 

did you use the Public Mobile App to complete the activation?

and did you activate esim or physical sim card? did you request porting?  Usually if you have porting, do not put in PM sim card yet.  Leave the old sim card in the phone and wait for your old carrier to send you the porting authorization text and reply Yes.  After you replied yet, you can then remove the old sim and insert PM sim after around an hour and test inbound and outbound calls

[slusagm]

sorry, what you meant by unlock data usage? you have done the activation but data does not work?

did you try Reset Network Settings? or test your sim using another phone?