How do I track my SIM card order?

[LucasZ9248]

I ordered a SIM card a week ago and I have not received it. I do not see a tracking number on the order confirmation email. Is there a way I can track the order? @CS_Agent Thanks!

[hairbag1]

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@LucasZ9248 wrote:

Since I have a Telus/Koodo Store 5 min away from me I might as well try my luck. Thank you very much!

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Use gogle to see if there's a Mobile Klinik in your area as they also sell the PM sims.

[hairbag1]

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@LucasZ9248 wrote:

This indeed is taking much longer than I expected. I bought a one-month SIM at the airport upon arrival and was hoping to transfer my number over before that contract expires. Maybe I should just go buy a SIM card in a nearby Telus store and use what I ordered as a backup when it arrives? Would that work?

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If they have them at Telus store, then yes...you can buy it then download the PM app to your cellphone to activate your new account.

[LucasZ9248]

Since I have a Telus/Koodo Store 5 min away from me I might as well try my luck. Thank you very much!

[computergeek541]

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@LucasZ9248 wrote:

This indeed is taking much longer than I expected. I bought a one-month SIM at the airport upon arrival and was hoping to transfer my number over before that contract expires. Maybe I should just go buy a SIM card in a nearby Telus store and use what I ordered as a backup when it arrives? Would that work?

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Yes, that would work, but usually, it's only the corporately ran Telus locations that will have Public Mobile SIM cards. Frachised Telus locations are unlikely to have them.

[LucasZ9248]

This indeed is taking much longer than I expected. I bought a one-month SIM at the airport upon arrival and was hoping to transfer my number over before that contract expires. Maybe I should just go buy a SIM card in a nearby Telus store and use what I ordered as a backup when it arrives? Would that work?

[hairbag1 · Accepted solution]

@LucasZ9248 

no tracking number supplied. It could take up to 3 weeks for it to arrive.  Please..be patient.

added...use this link to message Customer Support if you haven't rec'd the sim after 10 business days.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437