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How do I submit a ticket

121c
Great Neighbour / Super Voisin

I can't login into the app or my account via web

I am new to PM and got the message of ESIM not installed....

I just need customer service to contact me

1 REPLY 1

Hollister
Deputy Mayor / Adjoint au Maire

@121c 

Try logging into your account via the web if app is not working. Clear your browser cache and open a new browser window in incognito. If still issues contact an agent.

 

 
 
You will receive a response from an agent faster using the first option below, which is the preferred method.
 
  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
  • Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

  • Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.

 

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