Scenario 1: Payment setup not working on the new card
Solution:
1. Verify card details: Double-check that you are entering the correct card information, including the card number, expiration date, CVV code, and billing address. Typos or incorrect information can cause payment setup issues.
2. Card compatibility: Ensure that the card you are trying to set up is supported by Public Mobile. Some prepaid services may have restrictions on certain types of cards or financial institutions. Contact Public Mobile customer support to confirm card compatibility and inquire about any specific requirements.
3. Contact card issuer: If you have confirmed the card details are accurate and it should be compatible, try contacting your card issuer. They can provide insights into any potential blocks or issues preventing the payment setup. They may also offer guidance on authorizing payments for services like Public Mobile.
Scenario 2: Shared payment between multiple phone numbers
Solution:
1. Separate payment methods: Public Mobile typically requires individual payment methods for each phone number/account. If you are trying to use the same card for both your phone number and your partner's, it might not be supported. You may need to set up separate payment methods for each number, such as using different cards or payment accounts.
2. Alternate payment options: If using separate payment methods is not feasible, explore alternative payment options. Public Mobile may offer options like pre-authorized debit (PAD) or vouchers that can be used to pay for multiple phone numbers under a single account. Contact Public Mobile customer support to inquire about available alternatives.
Scenario 3: Technical issue or account-related problem
Solution:
If it comes to this I would suggest sending a ticket to CS agent. I am not sure how to send one. But I am sure our friends here in this community would have discussed about that before.
