How do I downgrade now?

[gpavia]

Hello, I went to mexico so I changed my subsciption to the CAN-US-MEX plan.  But now I will be returning to Canada and what to go back to my original plan  $19.00 1GB plan.  When I logged in and went to change subscription it does not list it.  How do I go back to that one?

Thanks 

GPD

[computergeek541]

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@porcupine wrote:

Public Mobile doesn't allow you to downgrade 

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That isn't correct.  In many cases, customers are able to switch to lower priced plans.

[Socrates8567]

Another work around to add to @Handy1 is to go to the app. Go to change subscription, see what plans are there. Change it to the lowest plan on that list. BUT, change it for the renewal date. Then, next month after it's changed, see what offers you get this time. Pick the lowest one you have on the list and once again, change it for the renewal date. It may take a few months but this is the only way we know how to get back down to the lowest price close to what you had. Make sense?

[porcupine]

Public Mobile doesn't allow you to downgrade 

[Handy1]

@gpavia  We can only change to the plans that are offered to us in our accounts despite what we see on the website unfortunately 

Adding @gpavia  work around is  to port out and port back in on. Newly created account with new email and new sim