How do I change the direct deposit information for auto pay if I cannot access my account?

[Skyla2008]

I don't remember my sign in as it was set up by my Dad and he doesn't remember either. But I need to change the direct deposit information. Please help

[computergeek541]

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@Skyla2008 wrote:

I don't remember my sign in as it was set up by my Dad and he doesn't remember either. But I need to change the direct deposit information. Please help

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Public Mobile doesn't accept payment sent from a bank account.  Public Mobile only accepts payments by voucher, Visa, Mastercard, Amex, and Visa/Mastercard Debit.

[Meow · Accepted solution]

First you have to gain access to your account. Agent will be able to assist you.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Then go to Payments and enable autopay: