How can you tell if a ticket is closed

[CellphoneuserPM]

I opened a ticket which was not resolved and I am being asked to authenticate again. How can I tell if the ticket is closed? It was regarding failure to contact

1-855-831-8151 Ontario electric support

[hTideGnow]

@CellphoneuserPM  when did they reply you that? 

if you waited long enough, just reply the message and ask for update.

[CellphoneuserPM]

I have received a response from the moderator stating they are still working on the problem of contacting 1-855-831-8151 for OESP.

[esjliv]

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@CellphoneuserPM wrote:

I opened a ticket which was not resolved and I am being asked to authenticate again. How can I tell if the ticket is closed? It was regarding failure to contact

1-855-831-8151 Ontario electric support

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Hello @CellphoneuserPM , I believe they close after 48 hours of no communication back on forth on it.

If you responded to the message with the ticket number in it you would like that would be verification. But, different representatives are probably working on it at different times. So, best to confirm yourself again.

[CellphoneuserPM]

I have already contacted the moderator and had a case opened and after being told by Ona that I have not she is waiting for a response I asked for an update. Below is what I received.

Re: Ticket ID:99951-853 Service not working A2013-D

Hello @CellphoneuserPM, 

Thanks for contacting us and let me know about your concern. Happy to help you!

In order for me to assist you better and get access to your file, due to the fact this is a new conversation, I need to ask you kindly to verify your account with the following link:

https://bit.ly/3dQQFre

Thanks in advance.

Evelyn 🙂
Public Mobile MOD

Report

[hTideGnow]

did you just being asked to authenticate?  i think those authentication link has a time limit., 24 hours or 48.  If you missed the limit, reply the message and they can send you a new one

in terms of ticket closing, they usually would send another message saying they are waiting for your reply.  Then 24 hours later if you don't reply that, they will close the ticket.

[Anonymous]

if you Have The Ticket number contact Customer Service by Moderator Team,

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

Here’s how to contact customer service by Moderator Team,

• or you can send a private message to Moderator Team  by Click HERE. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,
• explanation to them nice Team and nice service.

      Good Luck