How can I log into MyAccount?

[Claudia9]

I cannot log into my account.

I can access myCommunity account, but for MyAccount I no longer have access to the old email I used to set it 

up years ago.

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[softech]

@Claudia9 

if you still cannot login, you won't be able to open a ticket using Chatbot.  Please engage CS Agent to resolve the issue by messaging them here

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[BKNS27]

@Claudia9 

You can still login to your non-inactive email. It is just the login ID as long as your password is correct. The 2FA code will be texted to your phone.

If you tried too many times. You will be locked out for 1 hour.

If you are still having issues login. Contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket then Contact.

[Claudia9]

Also I have forgotten the password.