How Do I Change Plan?

[Chenipan]

I checked a bit in the forum already and, apparently, if I click change plan, it will do it.

However, when I click change plan, then it direct me to a page saying that it cannot be undone. Then, that's it. I can't click anywhere or do anything. There's just this long paragraph telling me what will happen if I change my plan, but doesn't let me to.

Is that normal?

[tg1_haile2127]

I need to change by 20 volcher or perepaid buying vouture every month 20 dollaror more I have no job write know I cant afford to pay what I was paying

[ShawnC13]

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@ohitora wrote:

Why not use a landline?

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@Chenipan wrote:

My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

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Calling 611 from a landline will not get the Legacy Plan holder customer service for their cell phone, and PM doesn't have a call centre to call.

[ohitora]

Why not use a landline?

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@Chenipan wrote:

My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

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[Chenipan]

Thanks to everyone for the assistance! 

[Anonymous]

@Chenipan, If you are unable to call using 611, then send a private message to the moderators team and they'll help get things sorted out for you.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

[Chenipan]

My plan expired yesterday, so I can't call them. Do I have to pay for another month just to call them?

[NDesai · Accepted solution]

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@Chenipanwrote:

Yes, I joined Public Mobile a few years before Koodoo got them. So I believe it was at least 5 years ago. The plan I currently have doesn't even exist anymore.

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You will need to call them on 611 to have the plan changed.

[Chenipan]

Yes, I joined Public Mobile a few years before Koodoo got them. So I believe it was at least 5 years ago. The plan I currently have doesn't even exist anymore.

[Luddite]

Do you have a legacy plan; i.e you joined Public Mobile before Jan 27/15?