Horrible customer service

[MichyMac]

So I double paid my account in error because the Public Mobile payment system is inefficient which resulted in my double payment. I asked for an immediate refund that took seven days for a response, just to tell me what youre going to do with my funds. Then when my credit card company correctly returns the funds in anymore timely manner than 30 business days, you shut off my service? Thanks for providing me with evidence of your practices. If you're now going to cut off my service, return all my money. As a CS manager I will be speaking of this to everyone I can. This is the third time you've done this to me and I've been a loyal, referral customer since 2023. 

[MichyMac]

Thank you for clarification. Can you see the confusion that can arise from no clear customer support communications..I am aware of Customer Support chats and used those exclusively for seven days PRIOR to going to my bank.

[Dunkman]

@MichyMac 

Sorry to hear about your troubles. Community members on this forum are customers like yourself. We are not PM employees. 

In general, from previous customer's experiences, PM usually offers credit to your account for next payment cycle than a refund back to your credit card. It can take up to 2-4 weeks to process refund to credit card, so it is easier just to leave the funds for next payment cycle. 

If you did a chargeback on your credit card, most companies do not take it lightly. Previous customers had to use payment voucher for payments for future bill payments. 

You will need to continue with your conversation with CS_Agent to resolve these issues. 

[Sansan]

Most unfortunate situation. 

Please note you are speaking to other customers like yourself now, not Public mobile staff.

You complain to CCTS,  not CRTC.

[MichyMac]

I did that. How dare you! Taking me complaint to CRTC.  Thank you for your help

[MichyMac]

 this is why a request was initiated. You cannot choose to credit an incorrect amount than was paid.

[MichyMac]

I absolutely did from initial message. Each agent ignored my request until Thursday. When I make a payment and it's not immediately rectified, it is my right to contact my bank. I paid twice and you tried to give me 35$ for $39.25 charge. Check your messages!!!

[Yummy]

Asking bank for chargeback initiates Immediate payment by credit card from PM.
BIG MISTAKE you did not ask here first what to do.

Now you will NOT be able to use credit card with PM for an one year and you would have to pay bill by voucher.

You should ask here what to do and even if you were charged twice and your did SEE funds on your PM account you should leave them there to be used for next payment. Or just open a ticket and ask agent for refund...