Higer bill

[Smooth24]

My bill went from $111 every 3 months to $124 for no reason. No changes had been made so I'm not sure why this happened or how I can solve it. Having to come on this community every time there's an issue has become such a hassle. How can I solve this issue with my higher bill? 

[Phil_Adelphus]

@Smooth24  You can lower your bill by switching to the $34 50GB 5G unlimited plan which works out to $102 for 90 days.  That also gives $1.70 a month in points value lowering it a bit further when you have enough to redeem for a bill credit.

[Smooth24]

Thanks for the info. This is honestly a terrible new system though. My bill was getting lower and lower and it'd more expensive. Doesn't make sense to stay on PM anymore. With no name having much better and cheaper options I guess it's time to make the switch. Thanks again 

[Rastin]

I would recommend checking out the newer plans as some are better and cheaper then many of the older ones.  Just make sure you change on renewal if you do change your plan.

[softech]

@Smooth24 

you might have missed the announcement back in March about the rewards system change 

PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system. 
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now. 
After renewal, PM will give you the points to your reward account within 48 hours.  Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.  Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

• you will get the same friend referral, 1 point (= $1) for every referral every month.
• Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
• Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year 
• You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn  1/2/5/10/15/20 points depends on the overall participation of the month 

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace 

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points