If you DIDN'T purchase these at the same location (and at the same time), you should consider:
- Payment voucher PINs are 12 numeric digits located on the receipt you receive from our retail partners.
- The location of payment PINs vary; however, generally, it will be at the bottom or top of your receipt.
You may wish to logout, clear cache and cookies, then open incognito tab and try entering them again on the subject account you wish to add them.
If you can't them to work, contact Moderators to advise. It might be a good idea to have all 4 of them on-hand to provide details of the 2 that WORKED and the 2 that DIDN'T WORK.
To contact a moderator, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
- Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
