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Mickey4 · ‎11-30-2023

Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem

Mickey4 · ‎11-30-2023

I got it resolved this morning the port number transfer

Mickey4 · ‎11-30-2023

I got my port transfer number resolved this morning and thank you very much for your help

softech · ‎11-30-2023

@Mickey4 wrote:
Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem and I already paid for the plan and already have a esim with same phone what do I do

@Mickey4

It is better to provider your old provider's account number instead of IMEI for porting

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Mickey4 · ‎11-30-2023

Hi I am trying to fix this issue I enter the wrong esn/meid number will try to transfer my phone number how do I fix this problem and I already paid for the plan and already have a esim with same phone what do I do

computergeek541 · ‎11-30-2023

Moved: https://productioncommunity.publicmobile.ca/t5/Oracle-Archive/Place-to-move-redundant-threads/m-p/1100226#U1100226

computergeek541 · ‎11-30-2023

Moved:

unnecessary repetition

Andy85 · ‎11-29-2023

Hello @Mickey4,

You will need to reach out to customer service to create a ticket so that they could fix this for you. Please make sure to explain them the issue when you create the ticket. Here is the link you should be using to create the ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will respond to you in you community inbox to check the little envelope on the top right of this page from time to time. There are a high volume of customer service requests at the moment so may be a delay in the response of 24-48 hours. Please let us know if there is anything else we could help with!