Hi, can not login to my account?

[Kp11]

Log in to account.

[esjliv]

@Kp11 - are you currently in a nonpay/suspended status? If so, for how long?

After 90 days of suspended/non-payment status, your account will be permanently deactivated, which means you will:

1 - Lose access to your phone number (and Self Serve account), any rewards or Available Funds balance that was in your account at time of suspension, and won’t be able to transfer the phone number to a new provider in the future.

2 - Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

If you are a current customer or suspended within 90 days, then see @hTideGnow post to help you get back into your account.

[JL9]

When was your renewal date?

[hTideGnow]

HI @Kp11   do you have active service with PM Now?  

Try to reset the password by Forgot Password first, as long as you can enter the correct email used and answer the security question, you can reset it there

If not, then open a ticket with PM CS Agent, 

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437