Community

aarondebow · ‎02-13-2022

I’m with public mobile and I I’m getting. Telus on on my settings in my page and I can call but can’t use my data at at all and I’ve seen ob my top of my screen Telus and it’s been switching back and forth now

darlicious · ‎02-14-2022

@aarondebow

If you have already connected to iTunes and updated your carrier profile and have the iOS 15.4 beta version and do not wish to downgrade to iOS 15.3 here is the fix for the data issue with the beta version.

Fix for iOS 15.4 (19E5209h) Data issue - Community

https://productioncommunity.publicmobile.ca/t5/Get-Support/Fix-for-iOS-15-4-19E5209h-Data-issue/td-p...

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

pkaraa · ‎02-14-2022

If only data is not working on your phone then it is iOS 15.4 beta issue. Downgrade will solve this.

If you see Telus and Public as your network then change your selection of network from automatic to Public as described. Reboot.

BKNS27 · ‎02-14-2022

@aarondebow

Try going to your Settings>Cellular >Network Selection> turn off Automatic then turn back on.

See if that works for you.

Dunkman · ‎02-14-2022

@aarondebow

If still not working properly,

Might want to try network reset of phone.

Try the PM SIM card in another phone. To help determine whether hardware setup issue versus PM service problem. Then put back in your original phone.

Update IOS (not to 15.4 Beta though)

Coreyb · ‎02-13-2022

Have you recently updated to the IOS 15.4 beta ?

VIP_Tech · ‎02-13-2022

@aarondebow

manually select network carrier,

go Settings → Mobile Data → Mobile Network → the indicator next to "Automatic" turn off the function → the required network → select public mobile.
and Rebooting device..