Help

[Toyotagirl]

Not reactivating my account

[gblackma]

@Toyotagirl contact the moderators and ask them to to reset your SIM and to apply payment. Thanks.

In the meantime, amd to save more, add the TextNow voip app and use it via Wifi to make / receive / send calls and texts to Canada and the United States for free. You can also use it as I do to check my voicemail from my own phone without using the minutes from the PM plan. Simply dial your PM phone number - reject the call when it rings (this sends the call to voicemail) - press the * key to allow you to enter your password. - enter - and viola you are in your voicemail account - Hang up when you are finished. No minutes used. Thank you

[Toyotagirl]

I have tried all of these things and nothing is working and I am so frustrated

[gblackma]

@Toyotagirl if there is no reactivate button, then use tricks to restart your phone service. You could try in order:
1. Restarting your phone. Turn your phone off, wait 30 seconds and restart.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5    minutes, log in and take it off. Log out and restart your phone.
4. Add a one time payment and of $1 To your account and restart your phone .

If these tricks don't work contact a moderator and ask them to reset your SIM and apply payment. Click on the green questionmark in the white circle at the bottom right of your screen.  This connects to the autobot Simon.  Type moderator and follow the prompts to get to one (CLICK on account specific question and human and submit a ticket)

Keep an eye on the envelope top right of your screen.  The mods answer will show up there. 
You can also enable email notification to receive a private message notification in your email INBOX.
My settings > PREFERENCES > Private Messenger > enable "Receive email notifications for new private messages" > Save

[kselmak]

@Toyotagirl 

Its possible that your card is flagged by the system.

Contact moderators about it

https://publicmobile.ca.ada.support/chat/ ask for human you will get chance to open the ticket

[Toyotagirl]

Yes I was but unfortunately there wasn't enough funds in my account. I fixed that and have tried to make a payment a few times the last time this happened I got overcharged for every time I attempted to make a payment and had to wait to get my refund it's really starting to get on my nerves

[Toyotagirl]

Only being suspended for three days

[geopublic]

@Toyotagirl  You need to provide more information in order to get help.

Are you on AutoPay.

[Toyotagirl]

I have done it multiple times I'm worried that I'm going to get charged all these times that I have attempted to making a payment that it won't accept

[hairbag1]

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@Toyotagirl wrote:

Not reactivating my account

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@Toyotagirl...is this a new account you're trying to activate ? Is your phone unlocked ?

[kselmak]

If you are suspended for over 90 days you lose the account

If it's less than 90 days and you can't login you can contact mods directly https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

To make a payment you can call 611 to use cc on file or get a voucher in store or at recharge.com

[gblackma]

@Toyotagirl is there a reactivate account button?  If there is, 

You may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and  amount due.
3. Select the reactivate account button.
4. Restart your phone.
or You can also use 611 to make your payment.:
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Let us know if it works. Thanks

[kselmak]

How long has it been suspended?

Can you login?

Is there reactivate button?

Do you have enough to reactivate?

Try restarting your phone

Try adding 'other amount' with $1 then restarting

If nothing works contact mods https://publicmobile.ca.ada.support/chat/ or